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Frequently Asked Questions
Everything you need to know before you book. Still have a question? We're a message away.
How do I book a StayLou home?
Browse our stays, then send your dates through the enquiry form or WhatsApp. We'll confirm availability and share our best direct rates — booking direct is often better value than the listing sites.
What are your check-in and check-out times?
Check-in is from 3:00–4:00 PM and check-out is by 11:00 AM–12:00 PM, depending on the apartment. Several homes offer self check-in. Need an early arrival or late departure? Just ask and we'll do our best to help.
Is there a minimum stay?
It varies by apartment and season. Tell us the dates you have in mind and we'll let you know right away.
What's included in the apartments?
Every home comes fully furnished and equipped — fast Wi-Fi, fresh linens and towels, a stocked kitchen, and hotel-grade essentials. Most buildings also offer amenities such as a pool and gym; check each listing for the details.
What is your cancellation policy?
100% refund up to 14 days before arrival, and 50% refund up to 7 days before arrival.
Are pets or smoking allowed?
Our apartments are non-smoking and pets are not allowed. This keeps every home fresh and comfortable for the next guest.
Are your apartments officially licensed?
Yes. Our homes are registered holiday homes operating under the permits required by Dubai's Department of Economy and Tourism (DET / DTCM).
How can I reach you?
The fastest way is WhatsApp at +971 52 886 2307. You can also email alison@staylou.com or message us on Instagram @staylou_dubai — we usually reply within the hour, every day.